The Advanced Email Conference Manchester 2027
The Advanced Email Conference Manchester 2027 is the 4th annual edition of a one day, cross sector conference and networking exhibition focused on email marketing, CRM, digital marketing and customer loyalty. The event will bring together email, CRM and marketing professionals at The Lowry Arts Centre in Manchester.
January 27, 2027
A one day programme covering AI powered email marketing, hyper personalisation, customer data, omnichannel strategies, email content, campaign measurement, loyalty and deliverability.
The conference takes place at The Lowry Arts Centre, Pier 8, The Quays, Salford, M50 3AZ. It is aimed at brand side email marketers and brings together specialists and marketing leaders from sectors including retail, travel, education and other organisations. The event combines presentations, interactive panels, fireside chats, peer to peer discussions, case studies and dedicated networking.
Human Led AI for Email Marketing
The programme examines how email and CRM teams can use AI while maintaining human creativity and expertise. Sessions address practical AI strategies, operational efficiencies, campaign performance and how marketers can adapt email content as AI changes the way customers consume emails.
Hyper Personalisation and Customer Engagement
The conference explores AI driven personalisation, customer behaviour and intent led engagement. Discussions consider how marketers can deliver relevant experiences while maintaining brand identity and avoiding over personalisation.
Data, CRM and Customer Journeys
Integrated and real time customer data is a central theme, with sessions covering personalisation, customer experience and campaign effectiveness. The programme also examines how email, CRM and other channels can work together to create connected customer journeys.
Email Performance and Deliverability
Sessions focus on email metrics, measurement strategies, ROI and campaign effectiveness, alongside the technical considerations involved in email deliverability. The programme also looks at how emerging technology and changing customer expectations may affect email and CRM strategies.
Networking and Practitioner Discussions
The event includes more than two hours of dedicated networking, peer to peer lunchtime discussions, three interactive panel discussions and two fireside chats. The programme also features real world case studies from retailers and practitioner led sessions.
Speakers Include:
- Gary Gumbleton, Group Creative Director, Ocean Holidays
- Owain Tudor, CRM Technical Manager, Pets at Home
- Erdo Dwiputra, Head of Global CRM Product Group, Philip Morris International
- Dave Penney, Deputy Chief Executive & Chief Marketing Officer, UCAS
- Elizabeth Joseph, CRM Communications Manager, River Island
The Advanced Email Conference Manchester 2027 is designed for brand side email marketers and professionals working across email marketing, CRM, digital marketing and loyalty. Its programme brings together practical discussions on AI, personalisation, data, customer engagement and email performance.